Privacy policy
Who is responsible
The controller of your personal data is Elias Loi Visual Studio (VAT IT02732940461, Italy), which runs Agentcase. Details are in the legal notice. For anything about your data, write to [email protected].
The short version
- The kit runs on your computer. Nothing you write with your AI agent reaches us.
- This site uses no cookies for analytics or advertising and shows no ads.
- We use your email address only to deliver what you bought or asked for, and for the emails described below.
What we collect, and why
When you buy. Payment is handled by Stripe through its affiliate Sold through Link, LLC ("Link"), the merchant of record, which collects your payment and billing details under its own privacy policy. We receive your email address, name, country, language, what you bought, the amount paid, any discount code used and the order reference. We use them to deliver the files and the terms, help you start with the kit, send fixes, handle withdrawals, refunds and disputes, and keep the records the law requires. We also record your consent to the immediate download and, if you buy for a business, your approval of section 15 of the terms. The legal basis is performing the contract and our legal obligations.
New versions. We may email buyers when a new version of what they bought is available. The legal basis is our legitimate interest in offering an upgrade to existing customers. You can refuse these emails at any time through the link in each one.
The free setup pack. We use your email address, the date you confirmed it, your language and how you found us to send the pack and an email when the kit is updated. The legal basis is your consent, which you can withdraw at any time through the link in every email.
When you write to us. We use your message to answer you and, where it concerns an order, to handle it. The legal basis is our legitimate interest in answering, or performing the contract.
Site and emails. Like any website, ours processes your IP address and technical request data to deliver pages and protect the site from abuse. Our host may set a strictly necessary security cookie for that purpose. We count visits only in aggregate, without cookies and without identifying you. Our emails may record whether they were delivered and opened and which links were clicked, so that we know they arrive. The legal basis is our legitimate interest in running a secure site and reliable emails.
We need your email address to deliver the kit or the free pack. No decision with legal or similarly significant effects on you is made solely by automated means.
Who receives your data
- Stripe and Link, for payment, tax, receipts, refunds and disputes, as independent controllers of the checkout data.
- Service providers that host the site, deliver the files, send and receive our emails and support our customer service, including AI tools, acting on our instructions or under their own terms.
- Public authorities, advisers and auditors, where the law requires it.
We do not sell your data and we do not use it for advertising.
Some of these providers process data outside the European Economic Area, mainly in the United States. Those transfers rely on the European Commission's standard contractual clauses or the EU-US Data Privacy Framework. You can ask us for details.
How long we keep it
- Order and accounting records: ten years, as Italian law requires.
- Your download consent and, for business buyers, the approval of section 15 of the terms: three years from the purchase.
- Download link records: one year from the purchase.
- Buyers' email list: while you hold a license, unless you refuse our emails. You leave it if you withdraw or get a refund.
- Free pack list: until you unsubscribe. After that we keep only your address on a block list, so that we do not write to you again.
- Emails with us: two years after the last message, longer only if a dispute needs them.
Your rights
You can ask to access, correct, delete or export your data, to restrict its use or object to it, and to withdraw your consent at any time, by writing to [email protected]. We answer within one month. You can also complain to the Italian data protection authority, the Garante per la protezione dei dati personali (garanteprivacy.it), or to the authority where you live.
Changes
If this policy changes, the new version is published here with a new date. If a change affects how we use the email address you gave us, we tell you by email first.